Shipping Policy
Effective Date: 1st July, 2026
At Eliad Co, we are committed to providing a smooth, reliable, and transparent shipping experience for all customers. This Shipping Policy explains our order processing timelines, delivery procedures, tracking information, and other important shipping details for purchases of our skincare and bath products.
Please review the information below before placing your order.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after successful payment confirmation.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- Processing times may vary during product launches, promotional periods, holidays, or periods of high order volume.
- Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking details, where applicable.
2. Shipping Time & Delivery
Estimated delivery timelines generally range between 5–10 business days after order processing, depending on:
- Shipping destination
- Courier availability
- Local delivery conditions
- Weather and transportation conditions
Please note that delivery timelines are estimates and are not guaranteed. Actual delivery times may vary due to circumstances beyond our control.
3. Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.
- Eliad Co may offer promotional free shipping on selected products, orders, or regions from time to time.
- Any applicable shipping fees will be clearly communicated before order confirmation.
4. Order Tracking
- Once your order has been shipped, tracking information will be sent to your registered email address.
- Tracking details may take up to 24–48 hours to reflect after shipment confirmation.
- Customers can use the provided tracking information to monitor their order status.
5. Shipping Delays & Exceptions
While we strive to ensure timely delivery, delays may occur due to circumstances outside our control, including but not limited to:
- Incorrect or incomplete shipping information provided by the customer
- Courier service delays or disruptions
- Severe weather conditions
- Transportation interruptions
- High seasonal demand
- Public holidays
- Natural events or unforeseen circumstances
Eliad Co is not responsible for delays caused by third-party shipping carriers or external circumstances after the order has been handed over for delivery.
6. Lost, Damaged, or Missing Packages
If your order arrives damaged, incomplete, or appears to be lost, please contact us within 48 hours of receiving the order or the expected delivery date.
To help us review your request, please provide:
- Order number
- Description of the issue
- Photos of the damaged product and packaging, if applicable
Our team will review the information provided and work towards an appropriate resolution based on the circumstances.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Eliad Co is not responsible for delivery delays, failed deliveries, or additional shipping charges caused by:
- Incorrect addresses
- Missing apartment/unit details
- Incorrect contact information
- Incomplete shipping details provided during checkout
Customers should carefully review their shipping information before completing their purchase.
8. International Shipping
- International shipping availability may vary depending on the destination country and applicable shipping regulations.
- Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country or local authorities.
- Eliad Co is not responsible for delays caused by customs clearance procedures.
9. Order Cancellation After Shipment
Once an order has been shipped, it cannot be cancelled or modified.
If you need assistance with an order, please contact us as soon as possible before shipment processing is completed.
10. Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team.
Eliad Co
Email: info@eliad-co.online