Refund & Return Policy

Effective Date: 1st July, 2026

At Eliad Co, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Refund & Return Policy, which explains the conditions under which returns, exchanges, and refunds may be accepted.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is submitted within 7 days of the delivery date.
  • The product is:
    • Unused
    • Unopened
    • In its original packaging
    • In its original condition
    • Suitable for resale

Returns that do not meet these requirements may not be accepted.

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following products cannot be returned:

  • Opened skincare products
  • Used skincare or beauty products
  • Opened bath products
  • Personal care items that have been used
  • Gift cards (if applicable)
  • Clearance or final sale items
  • Products marked as non-returnable

These restrictions help ensure product quality and customer safety.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To help us review your request, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of:
    • The product
    • The packaging
    • Any visible damage

After reviewing your request, we may offer one of the following, where appropriate:

  • A replacement product
  • A refund
  • Store credit

The resolution offered will depend on the circumstances of the claim.

4. Refund Process

Once your returned product has been received and inspected:

  • You will be notified of the outcome of your return request.
  • If approved, your refund will be issued to the original payment method used for the purchase.
  • Refund processing times depend on your financial institution or payment provider.
  • Most approved refunds are completed within 5–7 business days after processing.

Original shipping charges are generally non-refundable unless the return is the result of our error or a confirmed product defect.

5. Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The incorrect product was delivered.
  • The product arrived damaged.
  • The product was defective upon delivery.
  • The return was caused by an error on our part.

For your protection, we recommend using a shipping service that provides tracking information, as Eliad Co is not responsible for return packages lost during transit.

6. Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has entered processing or has been dispatched, it cannot be cancelled. If eligible, the order may instead be returned in accordance with this Refund & Return Policy after delivery.

7. Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

If you wish to exchange an eligible item, please contact our customer support team before returning the product.

8. Refused Deliveries

If a shipment is refused or returned due to an incorrect shipping address provided by the customer or repeated unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent.

9. Policy Updates

We reserve the right to modify or update this Refund & Return Policy at any time to reflect operational, legal, or business changes.

Any updates will be published on this page with the revised Effective Date.

10. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Eliad Co

Email: info@eliad-co.online

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