Privacy Policy
Effective Date: 1st July, 2026
At Eliad Co, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or purchase skincare and bath products from us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you interact with our website or place an order, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Order Information
- Products purchased
- Order history
- Transaction details
- Delivery preferences
Payment Information
Payments are securely processed through trusted third-party payment providers. We do not store your complete payment card number, CVV, or other sensitive payment credentials on our servers.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Pages viewed
- Referral source
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver purchased products
- Process payments securely
- Provide customer support
- Respond to enquiries
- Send order confirmations and shipping updates
- Improve our website and shopping experience
- Detect and prevent fraud or unauthorised activity
- Maintain website security
- Comply with applicable legal and regulatory obligations
- Send promotional emails only if you have chosen to receive marketing communications
3. Payment Processing
All payment transactions are securely processed by trusted third-party payment service providers.
Eliad Co does not receive or store your complete payment card information. Payment providers process transactions using industry-standard security measures and encryption.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with trusted third parties, including:
- Payment processing providers
- Shipping and logistics companies
- Website hosting providers
- Customer support service providers
- Analytics providers
- Fraud prevention and security partners
- Government authorities or law enforcement where required by applicable law
These service providers are authorised to use your information only for the services they perform on our behalf.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Measure website performance
- Improve customer experience
- Support website security and fraud prevention
You may manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
6. Data Security
We implement reasonable administrative, technical, and organisational safeguards designed to protect your personal information against unauthorised access, disclosure, misuse, alteration, or loss.
While we work to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil customer orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymised where appropriate.
8. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Restrict certain processing activities
- Object to marketing communications
- Request information regarding how your personal information is used
- Withdraw consent where applicable
To exercise these rights, please contact us using the contact details below.
9. Third-Party Links
Our website may include links to third-party websites for your convenience.
We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our website is intended for individuals who are at least 18 years old or the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
11. International Data Transfers
If you access our website from outside the country where our services are operated, your information may be transferred to and processed in countries with different data protection laws.
We take reasonable measures to ensure that your information remains protected during such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs.
The updated version will be posted on this page with a revised Effective Date. Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Eliad Co
Email: info@eliad-co.online